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KMID : 0384920110200030270
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Korean Journal of Occupational Health Nursing
2011 Volume.20 No. 3 p.270 ~ p.278
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Experience of verbal abuse, emotional response, and ways to deal with verbal abuse against nurses in hospital
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Cho Yoon-Hee
Hong Yu-Ri
Lee A-Mi
Kim Mi-Kyoung
Lee Hye-Jin
Han Ae-Kyung
Kim Eun-Jung
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Abstract
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Purpose: This study tries to identify experience of verbal abuse, emotional response, and ways to deal with verbal abuse against nurses in hospitals.
Methods: This study was a descriptive research and conducted from April to July 2011. One hundred and seventeen nurses with over one-year experience in general wards were selected and evaluated. The data were analyzed using descriptive analysis, independent t-tests, and one-way ANOVA.
Results: The nurses’ experience rate of verbal abuse during the entire period of work in hospitals was 98.3%. The majority of the nurses were verbally abused by patients (70.9%), followed by patients’ relatives (65.8%), physicians (61.5%), and coworkers (58.1%). Overall negative emotional response score of nurses after verbal abuse was 38.82 (±8.287). Ways to deal with verbal abuse were as follows: suppression was 74.4%, complaining of an injustice to close people, 67.5%, and ignoring, 43.6%.
Conclusion: Nurses have significantly been exposed to verbal abuse while working in hospitals. Therefore, hospital managers and nurse managers are required to inform other staff and visitors in hospitals the real condition of verbal abuse against nurses and provide a safe work environment by developing the report and disposal system of verbal abuse.
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KEYWORD
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verbal abuse, nurse, emotional response, coping method
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